Frequently asked questions – Meeting Santa Claus

Below are answers to some common questions about your visit with Santa Claus. For any additional questions, feel free to reach out to our customer service team or ask one of the elves in the kingdom. They’ll be delighted to assist you!

Do I need to reserve a place to meet Santa?

We strongly recommend that you reserve your place in advance to facilitate your visit with Santa. You may also come directly to our center and ask the elves of the kingdom to reserve a place for you among those still available.

How can I find out about Santa’s availability?

By visiting the appointment platform and reserving your place, you can view Santa’s availability and select the date and time that best suits you. Please note, however, that spaces are limited, and we cannot guarantee your preferred time slot. In the event of unforeseen circumstances, the kingdom may close without notice. If this is the case, you will receive an email informing you of your appointment cancellation.

Is it possible to meet an English-speaking Santa Claus?

The Santa Claus appointment platform is available in English and French. You can also communicate with Santa in both languages.

Will we receive a message to remind us of our appointment?

The elves have thought of everything to make sure you don’t miss your appointment with Santa! They’ll send you an e-mail 24 hours before your appointment, as well as an SMS message to remind you of the date and time of this magical moment.

What if we can’t attend our appointment?

If you are unable to attend your appointment, you will need to cancel it by clicking on “My appointments / Cancel my appointment”. You can then simply book a new appointment for your child.

Is it free to meet Santa?

Yes, meeting Santa is free of charge. If you’d like to preserve this spontaneous, magical moment, you can purchase a souvenir photo of your child with Santa. Several packages are available.

What should we do if we don’t receive the photo we bought?

If you have any issues and would like assistance with your request, please write to : benoit@dupontphoto.ca

Can I use my personal camera to take a photo?

Yes, you are allowed to take personal photos as part of your booking.

Can our child ask Santa questions?

Each meeting with Santa will be personalized. Your child will be invited to chat spontaneously with Santa for approximately 3 minutes.

Will our child receive a gift when he meets Santa Claus?

Santa has a special surprise in store for every child who comes to visit him at the Kingdom.

How old does our child have to be to be eligible to meet Santa?

There are no age restrictions for meeting Santa. Everyone, young and old, who believes in Santa Claus, is welcome!

Can my child meet Santa a second time?

Yes, your child can come back to meet Santa a second time. However, please note that only one appointment can be active in your account at a time. You’ll need to complete your first appointment before you can schedule a second.

Terms of use

The shopping center is one of the commercial partners using the Santa Claus by appointment platform to offer a free experience to its customers during the holiday season.

The perenoelrdv.com appointment platform is owned by Audace & Co. For more information or to submit a request, please contact support@audace-co.com.

We wish you a magical encounter that lives up to your expectations.

Happy Holidays!